SHIPPING POLICY

At TCG WORLD JAPAN, we prioritize fast, secure, and reliable shipping to ensure your experience with us is smooth and satisfying. Please review our shipping policy below, designed to give you peace of mind throughout your shopping journey.

Processing Time
We process all orders within 3-5 business days after payment confirmation.
For pre-order items, we’ll ship your order on or after the release date specified in the product listing.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping method you select.
We offer various international shipping options, including EMS, DHL, and YAMATO INTERNATIONAL, to provide fast and dependable delivery to customers worldwide.

Tracking & Insurance
We want you to feel confident about your purchase, so tracking is available with most shipping methods. Once your package ships, you will receive an email with tracking details to monitor your order's journey.

Standard shipping:

Includes tracking but does not include insurance coverage for loss, theft, or damage of items during international transit.

Estimated delivery time: 18–25 business days.
Delivery times may vary depending on the destination and customs processing.

Express shipping:

Includes tracking and insurance coverage, subject to the shipping carrier's terms and conditions, for loss or damage during international transit.

Estimated delivery time: 10–20 business days.
Delivery times may vary depending on the destination and customs processing.

For high-value orders, a signature may be required upon delivery to ensure security.

Please note that once a package is marked as delivered, TCG WORLD JAPAN is not responsible for loss or theft occurring after confirmed delivery. We recommend choosing express shipping for high-value orders when available.

Customs & Duties (International Orders)

Please be aware that buyers are responsible for any applicable customs fees, duties, import taxes, VAT/GST, brokerage fees, or carrier handling charges.

Import charges vary by country and may depend on the order value, product classification, country of origin, and shipping method.

We are unable to mark orders as "gifts," undervalue merchandise, or falsify customs declarations. We encourage you to check with your local customs office to understand any potential charges before placing an order.

Customs & Duties by Country

Country/Region	Important Notes
USA	The previous US$800 de minimis exemption is no longer generally available for commercial shipments. Applicable duties, taxes, and customs fees may apply regardless of order value.
Canada	Orders from Japan may be subject to GST/HST, customs duties, and carrier/postal handling fees. The general low-value exemption for shipments from Japan is CAD$20, subject to applicable rules.
EU	VAT generally applies to commercial imports regardless of value. Since July 1, 2026, low-value consignments up to €150 may also be subject to a €3 customs duty, subject to applicable EU customs rules.
UK	Customers may be responsible for applicable VAT, customs duties, and handling fees. UK low-value import rules are changing, so please check the latest HMRC guidance before ordering.
Australia	Imports may be subject to 10% GST, customs duty, and other import charges. The AUD$1,000 low-value goods threshold may apply depending on the circumstances.
New Zealand	Imports may be subject to GST, customs duty, and applicable customs/MPI levies. The NZ$1,000 threshold is relevant to customs collection, but GST may apply to low-value goods.
Philippines	Buyers are responsible for applicable duties, taxes, and customs fees. Please check current requirements with the Bureau of Customs.
Singapore	9% GST may apply. Low-value import treatment depends on the value, shipping method, and whether GST is collected at checkout.
Hong Kong	Hong Kong generally has no customs duty or VAT/GST on ordinary imported goods, subject to applicable exceptions.
Mexico	Duties and taxes may apply depending on the shipment value, shipping method, product classification, and current Mexican customs rules.
Other countries	Please contact us with inquiries—we’re happy to help clarify shipping and potential import charges before you order.

 

Shipping Issues & Returns
If your package is delayed or lost, please don’t hesitate to contact us. We’re here to assist you in tracking your order and resolving any issues as quickly as possible.

If you choose Express Shipping and receive a damaged item, please report the issue within 7 days, providing photos of the packaging and the damaged item for a prompt resolution.

Customer Support
For any questions or concerns about your shipment, feel free to reach out to us. We are here to help and ensure your experience is as smooth and enjoyable as possible.

Your satisfaction is our priority, and we’re dedicated to providing you with excellent service and high-quality products.

Thank you for choosing TCG WORLD JAPAN!