SHIPPING POLICY

At TCG WORLD JAPAN, we prioritize fast, secure, and reliable shipping to ensure your experience with us is smooth and satisfying. Please review our shipping policy below, designed to give you peace of mind throughout your shopping journey.

Processing Time
We process all orders within 3-5 business days after payment confirmation.
For pre-order items, we’ll ship your order on or after the release date specified in the product listing.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping method you select.
We offer various international shipping options, including EMS, DHL, and YAMATO INTERNATIONAL, to provide fast and dependable delivery to customers worldwide.

Tracking & Insurance
We want you to feel confident about your purchase, so tracking is available with most shipping methods.

• Standard shipping: No tracking included.

• Express shipping (EMS, DHL, YAMATO INTERNATIONAL): Includes tracking for added security and peace of mind.
  Once your package ships, you will receive an email with tracking details to monitor your order's journey.

For high-value orders, a signature may be required upon delivery to ensure security.
Please note that once a package is marked as delivered, TCG WORLD JAPAN is not responsible for lost or stolen packages.

Customs & Duties (International Orders)
Please be aware that buyers are responsible for any applicable customs fees, duties, or import taxes.
We are unable to mark orders as "gifts" or falsify customs declarations. We encourage you to check with your local customs office to understand any potential charges before placing an order.

Shipping Issues & Returns
If your package is delayed or lost, please don’t hesitate to contact us. We’re here to assist you in tracking your order and resolving any issues as quickly as possible.
If you receive a damaged item, please report the issue within 7 days, providing photos of the packaging and the damaged item for a prompt resolution.

Customer Support
For any questions or concerns about your shipment, feel free to reach out to us. We are here to help and ensure your experience is as smooth and enjoyable as possible.
Your satisfaction is our priority, and we’re dedicated to providing you with excellent service and high-quality products.

Thank you for choosing TCG WORLD JAPAN!